Shipping
We are committed to bringing our products to everyone in the world. Our service delivers to most countries in the world and is dedicated to meeting a variety of shipping needs.
Shipping is free for all orders over $50. Otherwise, delivery is $9.99 in the United States. International shipping prices may vary.
Once your product has shipped, it usually takes 2 to 6 business days in USA to arrive.
Returns
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Slyfox products are covered by a 1 year manufacturer warranty from the purchase date.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
CUSTOM COLOR / CUSTOM BUILT SEATS ARE NON REFUNDABLE. IF AN ORDER FOR A CUSTOM COLOR IS PLACED, IT CANNOT BE CANCELLED.
All items purchased through Slyfox are subject to a 15% restocking fee to cover the sellers costs on a return. Customer pays return shipping for items returned not related to a warranty or replacement.
To start a return, you can contact us at support@slyfoxperformance.com. Please note that returns will need to be sent to the following address: 1041 West 18th ST A-102 Costa Mesa, CA 92627
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@slyfoxperformance.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@slyfoxperformance.com
